24-Hour AC Repair & Heating Services in the Greater Knoxville Area

I called Chaffee HVAC to set up an appointment for them to come on a Friday and give me an estimate on new mini ductless system in the basement and major renovation to the upstairs system.They agreed to come out. On the day of expected arrival, I called to get an expected time of arrival and was told they could not come. I understand that things change so I discussed with them to come out the following Tuesday. On Monday I called and text from my cell and no answer and no response to the text. My calls were seemingly “blocked” and went straight to voicemail. On Tuesday morning same response. I used my work phone and got an answer. The person stated they would be at my house at 5pm. I left work 10 min early so not to be late. After 5:10 pm I called and text without response. After 45 minutes the had not arrived and no communication as of 10pm. this company is not to be trusted and not reliable. I would never use this company Read Less

USE THIS COMPANY!! In all honesty, highly recommend this company. My heating system went out on 1/23/23, and it is a two year old system. I called a different local company to take a look at it and diagnose the issue. After 3 hours, the other "tech" had wracked up over $500 in charges, having never explained he was doing anything that was charging me, or asking permission to use something to charge me. I dismissed that company, and was referred to Chaffee to fix my heating issue. WHAT A WORLD OF DIFFERENCE. They came out within an hour or so of me calling this morning (approx 9:15am) and had everything fixed within a couple of hours. Hunter is the absolute man!!! Any time he needed to do something or change out a part, he came to me, explained what he was trying to accomplish, and the cost of each part to me, and any other options available. They respected my house and wore covers for their shoes, and were the epitome of professionalism. Payment/Invoicing was seamless, and I will be calling Chaffee moving forward for any heating/air issues, and will refer them to anyone that will listen. Good quality service goes a long way, and Chaffee just solidified me as a customer today. If you are in a lurch and need professional and quality fixes and reasonable prices, you could not find anyone better than Chaffee.P.S. - I'm not kidding, Hunter is amazing, if you can request a tech, definitely try getting him! Read Less

I called about a new unit quote and Hunter came out the same day and made his recommendations after checking the unit I had on Friday. He quoted the job and indicated they would install next business day which they did. I could not have had a better buying experience. Awesome service . They will be my new HVAC company Read Less